Caring beyond cleaning!!

Shipping and Delivery Policy

For Customers using our Cleaning services

Free delivery to customers using our cleaning services. All orders received will be delivered on your scheduled day and time of the cleaning.

Other Customers

All orders are processed and shipped out within 1-2 business days from receipt of payment excluding special order items. If we determine that an order or any part of an order will not ship within this timeframe, we will notify the customer via email.

Depending on the selected shipping service, you can expect most packages to be delivered from 1 to 5 business days from the ship date. If you have been waiting for over ten business days (two weeks) and have still not received your order, please contact us immediately.

We reserve the right to change carriers but will only do so if necessary. We will only ever select a carrier with equal or better service to the carrier that you selected originally.

We will not be held responsible for deadlines missed by you or your business where ample shipping lead time has not been allowed for. Our shipping partners are third-party road express carriers who do not offer delivery time guarantees.

We do not offer platinum class next day shipping options due to their extremely high prices. If you need a guaranteed delivery time, please arrange your own carrier and contact us with details.

Shipping times listed are those published by the individual carriers and are offered as a guide only.

Phone Calls Prior To Delivery

Please note that our carriers can NOT call you prior to delivery. Please keep an eye on the tracking link that has been included in your dispatch email so that you can be sure to be available on your delivery day.

Special Delivery Instructions

Special Delivery Instructions are a guide. It is not a guarantee that these instructions will be followed. Due to OH&S stipulations, it is at the driver's discretion as to whether they deem the instructions appropriate to adhere to.

Delivery to Residential Addresses

Our shipping partners are equipped to deliver to residential addresses. Should you elect to have your consignment delivered to a residential address, your delivery will be affected under the following terms:

You explicitly give Cleanseen authority to instruct the carrier to leave your goods in the safest possible place which you must specify when ordering in case no-one is present at the time of delivery.

Please leave instructions in the Delivery Instructions section during checkout. If nothing is specified, then Cleanseen will authorize the carrier to leave your consignment in the best possible place.

Cleanseen is not responsible for the safety of your consignment and both Cleanseen and you accept the carrier's confirmation as absolute confirmation that your consignment has been delivered.

Should for any reason, the carrier not be able to leave your consignment in a safe place and they take it back with them, you will be liable for any redelivery fee charged by the carrier.

Special Delivery Instructions

Special Delivery Instructions are a guide. It is not a guarantee that these instructions will be followed. Due to OH&S stipulations, it is at the driver's discretion as to whether they deem the instructions appropriate to adhere to.

Delivery to PO Boxes / Parcel Collect Addresses

We are unable to deliver to PO Boxes and Parcel Collect addresses. Please ensure that you supply a street shipping address.

Delivery Confirmation

Whilst our third-party carriers will make every endeavor to deliver your consignment, there may be instances where a collection card will be left. Should this occur, the onus will be on the customer to arrange collection or redelivery with the carrier noted on the delivery card.

Redelivery attempts may incur a charge of equal to or greater than the original shipping charge.

Unfortunately, Cleanseen is unable to accept redelivery charges and may pass them on to you via separate invoice. In order to increase the chances of your delivery being made on the first attempt, we strongly suggest that preference be given to a business address open between 9.00am and 5.30pm Monday to Friday where possible.

PO boxes and RMB addresses can only be delivered to via Australia Post.

Alternatively, to avoid the possibility of incurring a redelivery fee, it is advised that you leave instructions in the Delivery Instructions area on your order stating that your consignment may be left without a signature.

Additionally, please indicate a safe location for your consignment to be left at the proposed delivery address.

Please note that you will be unable to claim for goods not received if you instruct us to dispatch your goods without a proof of delivery signature.

Parcel Tracking

Our courier services are trackable signature services. Once your order is shipped, our system will email you a dispatch advice that will include your personal tracking link. Simply click on your tracking link to track your package online. If your package is marked as 'Out for Delivery', please make sure that someone is available to sign for it on that day.

Shipping Insurance

Please note that our carriers do not offer shipping insurance. If you require your consignment to be insured, please arrange for separate freight insurance for your consignment.

Missing and Incorrect Item Claims

We will accept claims for missing or incorrectly shipped items for a period of up to 7 days from the day that you receive your consignment.

Completing the Checkout Process

Please review all the items you've placed in your shopping cart to ensure the items are correct in size, color, and quantity. Once you have completed your shopping, click the 'Checkout' button and you will be taken to the account login page if you are not already signed in. If you are a return customer, please enter your username and password to log in. If you are a new customer, please enter your details to complete the checkout process

Collecting Your Order from Our Business address

If you live in the Sydney and have the ability to select Pick Up as a free shipping option. Please note that you are responsible for checking and counting your order prior to leaving our premises.

We strongly recommend that you check all items against your invoice/packing slip prior to leaving our Business address as we will not accept claims for missing items after you have left the premises. We'll email you as soon as your order has been picked and is ready for collection.

Unpaid Orders / EFT and Direct Deposit Payments

Only fully paid orders will be eligible for shipping. If you have elected to pay via Afterpay or direct deposit, please remember to send a remittance advice from your bank's web portal to our account's email address as detailed at the bottom of your tax invoice.

Orders that remain unpaid for more than 2 weeks will be canceled, at which point our accounts team will no longer be monitoring statements for your payment.

Can I Cancel an Order?

Orders cannot be canceled online once they have been submitted. Due to our commitment to process orders quickly, the warehouse is immediately notified to pick and pack the order for shipment after we have received your order.

We apologize for any inconvenience this may cause you. If you have completed the checkout process, and no longer need the item you ordered, please contact us to discuss your requirements.

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