If you're not satisfied with your purchase, you can return your item within 7 days from the delivery date. You must return the item back in the brand new original packaging and unused, unopened condition. We cannot accept any returned item which has been opened. These are the policies set forth by the product manufacturers, therefore we cannot accept any returned goods that do not abide by this policy. Goods cannot be returned without prior consent from Cleanseen. Please contact us PRIOR to returning any stock.
We must receive your returned item back within 14 days from the date that it was originally delivered to you. Please allow us 7 to 14 days from the time we receive your return to process your refund. For your protection, we suggest all returns be sent back by a traceable carrier (such as TNT or Australia Post Registered) with insurance for the full amount of the product cost. You must pay all costs related to return shipping.
After receiving and inspecting the returned merchandise, we will issue a refund according to your original payment method, less the original shipping/handling cost and 20% restocking fee. On orders with a free promotional shipping offer or otherwise shipped free of charge, we will deduct the actual shipping cost charged by the carrier.
Claims for goods damaged in transit will be handled on a case by case basis. We may elect to replace damaged goods or may provide a pro-rata refund at our sole discretion. We will require photographic evidence of the damage sustained prior to addressing your claim for damaged stock. Under certain circumstances, we may first need to raise a claim with our carrier or the manufacturer prior to settling your claim for damaged stock. Unsubstantiated claims for damaged stock and fraudulent claims will not be addressed.
Refunded payments will only ever be returned to the account from which they originated. If you paid with your Visa card, your refund will be returned to the same card. This is the same for Mastercard, PayPal, and Direct Deposit refunds.
AfterPay refunds will be primarily settled in the form of store credit for partial refunds but may be otherwise settled by negotiation under special circumstances. For total refunds of AfterPaytransactions, you will need to first return all stock to us in new unopened condition.
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